The product was received in good condition, but I was unexpectedly asked to pay an extra $16.30 despite having paid for shipping and customs fees in full. I’ve bought from Alibaba many times without extra charges. The supplier should be clearer about costs before purchase.
رد من المورِّد:
Thank you very much for your evaluation. Regarding the confusion of this Indian customer, I have already made an explanation. You only paid the shipping fee. Your trade terms are DAP(which I have already noted in the picture). The 16.3$fee you paid should be the customs duty of the Indian customs. Why is the cost so high? This is determined by your government. Neither Alibaba nor we can do anything about it
16 Oct 2025